Improve your digital product’s experience using Service Design approach

Create seamless, user-focused products with us. Our holistic approach to Product Innovation & Strategy, paired with Service Design principles, ensures your digital products work smoothly within your business ecosystem.

Companies that trust us

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Drive product innovation with the power of the Service Design approach

We treat design as a system, not just an interface. Check which aspects of your business can be improved by our holistic approach to designing the entire ecosystem of experiences.

Ready to improve the end-to-end experience of your digital product?

Book a strategy session – no commitments required. Our experts will get back to you within one business day to discuss your vision and provide personalized insights to help achieve your product goals.

avatar, human profile - Beata Sumera-Górska, Client Partner
Client PartnerBeata Sumera-Górskabusiness@boldare.com

More than 300 digital products delivered to date

Percentage of clients retained

Product design & development experts at your fingerprints

Human-first, AI-augmented engineering approach

Build human-centered solutions with our Product Innovation & Strategy services

Building a digital product with Boldare means designing the entire service with the broader context of all stakeholders in mind. Explore the key elements that will lead you to a seamless end-to-end UX

  • Product Discovery

    Starting from the ground up, we help you validate ideas, define product-market fit, and establish a solid foundation for product development. We guide you through discovery workshops, stakeholder alignment, and a structured process to define your product's purpose and roadmap.

  • User research & testing

    Uncover insights into customer behaviors and preferences with our user research and testing services. We apply a combination of qualitative and quantitative methods to understand your users' needs, ensuring the design and functionality of your product align with their expectations.

  • Product strategy & roadmap

    Our team works closely with you to create a strategic roadmap that aligns your product's development with your business goals. From market positioning and competitive analysis to feature prioritization, we build actionable plans that ensure your product’s success and longevity.

  • Business-Tech-Design Matrix (BTD) in use

    We apply this strategic framework to ensure your product development is perfectly aligned across all key areas. By optimizing the intersection of your business goals, technology stack, and user-centric design, we deliver balanced, scalable, and user-friendly products.

  • Applying the behavioral economics

    Uncover customer insights with our behavioral economics approach. We apply psychological principles to user research, ensuring your product design aligns with how users think, feel, and make decisions.

  • Service Design workshops

    We bring together stakeholders to align on goals and challenges, ensuring your service design is on track. Our cross-functional team collaboration guarantees solutions that meet your business goals and enhance user experience.

Product Innovation solutions for companies like yours

From customer journey mapping to seamless digital experiences, our innovative service design solutions have helped companies like Sonnen, Kaspien, and Takamol create user-centered services that drive business success and enhance customer satisfaction.

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Screenshot of the Eres Yachting booking platform, highlighting a modern, user-friendly interface designed to simplify the yacht rental process.

CASE STUDY

Designing a simple search experience for a complex product with a luxurious interface

Why choose Boldare to drive your product innovation

If you’re looking for a partner to drive your product innovation and strategy with a user-centered approach, you’re in the right place. Here’s why decision-makers trust us to shape their product strategy using innovation consulting and a tailored approach:

    1User-centric solutionsWe focus on creating products that solve real user problems. By integrating insights from Product Strategy Consulting, we ensure your product is aligned with both business goals and user needs, increasing engagement and satisfaction across all touchpoints.
    2Holistic product strategy approachOur innovation consultancy ensures every part of your product’s strategy is in line with user expectations and market demands. From defining your product vision to implementing seamless solutions, we create impactful strategies that drive long-term results and business growth.
    3Agile, outcome-driven deliveryWith a focus on Product Strategy, we use an Agile methodology that prioritizes speed, flexibility, and measurable outcomes, ensuring your product aligns with user needs and business objectives from the start.
    4Expert, cross-functional teamsBoldare’s interdisciplinary teams—strategists, designers, and engineers—collaborate to refine and implement your product strategy, bringing deep innovation expertise to drive your product’s success in a dynamic market.
    5Scalable architecture with AI integrationUsing the MACH framework (Microservices, API-first, Cloud-native, Headless), we design systems that grow with your business. Our scalable architecture evolves with your needs, while AI integration enhances decision-making, predictive analytics, and real-time optimization for smarter, more efficient solutions.
    6Radical transparency & knowledge sharingWe build with you, not just for you. Through transparent communication, detailed documentation, and close collaboration, we ensure your internal teams have full visibility and technical confidence throughout the process, even after the project is complete.

9 top UX challenges and one solution

User experience in your digital product can fall short in many areas. Boldare helps fix these common issues with tailored solutions that improve both user satisfaction and business outcomes.

  • 1

    Fragmented User Experiences

    Problem: Your digital products offer inconsistent experiences across platforms, leading to user frustration and confusion.

  • 2

    Misalignment between business goals and user needs

    Problem: Struggling to balance business objectives with actual user expectations, resulting in products that miss the mark.

  • 3

    Complex user onboarding

    Problem: A complicated onboarding process leads to high user drop-off rates at the beginning of their journey with your product.

  • 4

    Slow digital transformation

    Problem: Your digital transformation efforts are too slow or not user-centered, causing missed opportunities and unhappy customers.

  • 5

    Ineffective team collaboration

    Problem: Lack of collaboration between design, development, and business teams results in delays and inconsistency in product development.

  • 6

    Demand uncertainty

    Problem: Unclear or fluctuating demand makes it difficult to plan and allocate resources effectively, leading to inefficiencies and missed opportunities in the market.

  • 7

    Low conversion rates

    Problem: Your product or service struggles to convert visitors into customers, resulting in missed revenue opportunities and underperformance in key business metrics.

  • 8

    Slow prototyping and product validation

    Problem: Traditional product development cycles are too slow, making it difficult to quickly test and validate ideas, risking products that don't meet market demands.

  • 9

    Slow time to value in R&D

    Problem: Your research and development cycles are too long, delaying the delivery of valuable solutions and hindering your ability to respond quickly to market needs.

Service design insights: watch or listen to our experts

To create a smooth, end-to-end user journey, you can utilize various tools and approaches. Watch our experts share their top tips on how to comprehensively design the service experience.

Ready to improve the end-to-end experience of your digital product?

Book a strategy session – no commitments required. Our experts will get back to you within one business day to discuss your vision and provide personalized insights to help achieve your product goals.

avatar, human profile - Beata Sumera-Górska, Client Partner
Client PartnerBeata Sumera-Górskabusiness@boldare.com
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Boldare S.A. z siedzibą w Gliwicach, przy ul. Zwycięstwa 52, zarejestrowana w Sądzie Rejonowym w Gliwicach, X Wydział Gospodarczy Krajowego Rejestru Sądowego pod nr KRS 0000914518, NIP 6312698829, REGON 38958555. Wysokość kapitału zakładowego i wpłaconego 100 000,00 zł.